Internal Sales & Customer Support

Negotiating

Course Duration - 2 days

Whether dealing with customers or colleagues, negotiating over a penny on a product you buy in, a delivery date or a big deal with a customer, people can feel resentful or the loser in a bad negotiation. The first step here is to understand what kind of negotiator you are currently and then look at what a successful negotiation means. Utilising 10 key steps in achieving a successful negotiation and preparing for a meeting are two core areas looked at. Looking at trading rather than giving means this module is designed for any body in any department who is involved in dealing with people.