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Internal Sales & Customer Support

Navigating Change

Course Duration - 1 Day

This module looks at how change affects people, both yourself and your team. Looking at communication and the importance of ensuring you and your team all understand the key elements of the change, dealing with people and their ability to change is paramount if you are to find your way through. Utilising resources and working ahead of the change are critical in business.


Example Modules

Proactive Telephone Sales

Excelling At Customer Service

Handling Customer Complaints

Time Management

Navigating change.

Learn To Be More Assertive.

Negotiating

 

 

 

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